Call Center Specialist
Company: MassMutual
Location: Houston
Posted on: October 2, 2024
Job Description:
THE OPPORTUNITYWe're growing, and our clients deserve the best.
As a Call Center Specialist, you'll be trained to answer questions
for our career agents. You will place an emphasis on knowledge,
problem solving, and adherence to policies and procedures. In this
role, you will demonstrate accountability, agility, a dedication to
be inclusive, a strong business acumen, and will show courage, even
in the most difficult situations. We also highly value strong
communication skills, a passion for learning, leadership traits,
resilience and self-awareness.
- Candidates residing within 50 miles of our Springfield
MassMutual office will be expected to work a Hybrid schedule of 3
days a week in the office.
- Hours of Operation: 8am-6pm Eastern Time (7am-5pm CST) (5am-4pm
MST). Must be willing to work ANY shift within our hours of
operation based on business need.
- Monday-Friday (NO WEEKENDS)
- SALARY: $45K PLUS ability to earn 5% annual bonus
- 7 Weeks Paid Virtual Training
- Must be able to attend MANDATORY Training Class from October
28th- December 13th, 2024.THE TEAMThe Service Center Specialist's
team provides high quality service to our career agency system via
our 800 # phone lines. -This team assists callers in providing
support for information regarding inquiries, service requests, and
problem resolution. -Information and service provided by this team
is accurate and time-sensitive with an emphasis on knowledge,
accommodation, attitudes, and behaviors that support the needs of
our career agents.THE IMPACT
- Provide primary service contact with registered
representatives
- Conduct research and work with appropriate resources to obtain
valid information
- Consult with appropriate resources to identify action required
in accordance with corporate compliance and regulatory
requirements
- Provide professional, accurate, prompt service to registered
representatives & customers, offering respect, courtesy, and a
sense of urgency at all times.
- Establish rapport in servicing agencies requiring increasing
sensitivity to meet their complex needs and/or high volumes.
- Be a Subject Matter Expert in one or more lines of business and
be willing to expand your knowledge set into other areas of
business
- Foster an atmosphere where differing ideas and opinions are
welcomeMinimum Qualifications
- 1+ years of customer service experience (or Undergrad Degree in
lieu of experience)
- High School Diploma (or GED)
- Due to the nature of this position, as a part of our background
check process, candidates must be able to pass a non-registered
fingerprint background check to qualify as a fingerprinted person
under FINRAThe Ideal Qualifications
- 2+ years of customer service experience
- College Degree
- Experience with financial products, hospitality or retail sales
with a high degree of direct consumer contact
- Able to work in a fast paced, metric driven environment with
proficiency in multitasking and navigating multiple systems and
windows
- Proficiency with Microsoft Office
Suite#LI-AA1#LI-RemoteMassMutual is an Equal Employment Opportunity
employer Minority/Female/Sexual Orientation/Gender
Identity/Individual with Disability/Protected Veteran. We welcome
all persons to apply. Note: Veterans are welcome to apply,
regardless of their discharge status.
If you need an accommodation to complete the application process,
please contact us and share the specifics of the assistance you
need.
Keywords: MassMutual, Baytown , Call Center Specialist, Other , Houston, Texas
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