Lead Operations Administrator - Days
Company: Houston Methodist Cypress Hospital
Location: Magnolia
Posted on: October 20, 2024
Job Description:
At Houston Methodist, the Lead Operations Administrator (OA)
position is responsible for providing operational oversight and
leadership throughout the organization, leading initiatives as
directed by management. This position is also responsible for
oversight and scheduling of the Labor Pool for their entity. The
Lead OA position is responsible for leading direction in unforeseen
situations, making timely decisions that directly impact patient
care, fostering interdepartmental/interprofessional collaboration
which reflect the mission and values of Houston Methodist. This
position role models and ensures timely and effective oral/written
communication and provides clinical guidance in the management of
patient care, staffing, and interpreting and implementing
established policies and procedures. The Lead OA position
demonstrates critical thinking through self-direction, initiative,
effective interpersonal skills, creating an environment for the
management and delivery of safe patient care.
PEOPLE ESSENTIAL FUNCTIONS
- Actively participates in the interviewing process of candidates
in OA position. Coordinates the orientation schedule of newly hired
OA. Collaborates in the preparation of annual evaluations with
supporting physician and management personnel to ensure all
paperwork in in compliance with HR and policies.
- Trains new employees hired for the Operations Administrator
role. Assigns available personnel, assesses triage assignments and
makes appropriate modifications during the shift as necessary.
Plans and coordinates staffing needs for the next shift and
assesses needs for the following shift.
- Role models fair and consistent leadership skills for effective
team dynamics and teambuilding strategies through problem
resolution and coaching. Supports policy adherence and provides
disciplinary measures when appropriate.
- Role models interprofessional communication, which includes
active listening and teaching, communicating organizational
information and all aspects of administrative and clinical practice
in a respectful and positive way when interacting with staff.
Assists with staff stress management as needed. Drives improvement
of initiatives for department score for employee engagement.
SERVICE ESSENTIAL FUNCTIONS
- Coordinates and expedites the admission/discharge, transfer and
bed control process to optimize patient flow. Monitors and
facilitates smooth and timely patient flow to ensure process
efficiency. Provides bed assignments support as needed with
designee.
- Provides oversight and scheduling of the Labor Pool. Oversees
the activity in hospital operations during their shift. Manages
administrative issues effectively, informs and documents pertinent
information to Executive-On-Call, executive staff, directors and
managers. Partners with public relations to manage outside media.
- Troubleshoots problems and/or issues regarding patient/family
care, visitors, and facility issues on off shifts and weekends.
Drives service standards and activities to improve department score
for patient satisfaction, through role modeling and fostering
accountability.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
- Monitors and analyzes work methods, staff scheduling and make
appropriate adjustments, to assure a high level of service quality
and cost effectiveness
- Maintains awareness/responsiveness of all emergency codes and
disaster preparedness, coordinating when critical situations occur.
Role models situational awareness, using teachable moments to
improve safety.
- Participates and/or leads and facilitates department process
improvements.
FINANCE ESSENTIAL FUNCTIONS
- Attends daily care coordination rounds to facilitate patient
progression. Manages bed closures and staffing
allocation/cancellations to optimize efficiencies and reduce
overtime.
- Provides oversight of the department schedule and timekeeping.
Implements department strategies to achieve financial target and
staffing needs. Mentors others to do the same through timely
documentation of care, decreasing length of stay, optimizing
efficiency, minimizing incidental overtime, and other areas as
appropriate.
- Measures and analyzes resource allocation based on department
and organizational needs. Identifies cost saving or revenue
opportunities.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
- Generates and communicates new ideas to lead team to creative
strategies that improve quality or service and impact the facility
and address organization or department priorities. Actively
participates in hospital quality, service and shared governance
councils. Supports change initiatives and adapts to unexpected
changes.
- Seeks opportunities to identify developmental needs of self and
staff and takes appropriate action. Ensures own career discussions
occur with appropriate management. Completes and updates the My
Development Plan on an on-going basis.
This job description is not intended to be all-inclusive; the
employee will also perform other reasonably related business/job
duties as assigned. Houston Methodist reserves the right to revise
job duties and responsibilities as the need arises.
EDUCATION
- Bachelor's degree or higher from an accredited school of
nursing.
- Master's degree preferred
WORK EXPERIENCE
- Five years hospital experience in nursing; for HM internal,
four years' experience in nursing which includes HM performance
that demonstrates progressive leadership abilities, i.e. charge
nurse responsibilities.
- One-year HM Operations Administrator experience
LICENSES AND CERTIFICATIONS - REQUIRED
- RN - Registered Nurse - Texas State Licensure and/or Compact
State Licensure within 60 days OR
- RN-Temp - Registered Nurse - Temporary State Licensure within
60 days AND
- BLS - Basic Life Support (AHA) AND
- NVCRISIS - Nonviolent Crisis Intervention (CPI) AND
- Magnet - ANCC Recognized Certification
KNOWLEDGE, SKILLS, AND ABILITIES
- Demonstrates the skills and competencies necessary to safely
perform the assigned job, determined through on-going skills,
competency assessments, and performance evaluations
- Sufficient proficiency in speaking, reading, and writing the
English language necessary to perform the essential functions of
this job, especially with regard to activities impacting patient or
employee safety or security
- Ability to effectively communicate with patients, physicians,
family members and co-workers in a manner consistent with a
customer service focus and application of positive language
principles
- Demonstrates the ability to interact with others in a way that
gives them confidence in one's intentions and those of the
organization
- Demonstrates successful conflict resolution skills in a timely
manner with patients, families, physicians and other healthcare
team members
- Demonstrates leadership qualities and critical thinking through
self-direction initiative, effective interpersonal skills, and
excellent oral/written communication skills
- Ability to work effectively in a fast-paced environment
- Demonstrates flexibility and adaptability in the workplace
- Demonstrates problem-solving skills to include investigation,
identification of cause(s) and development of corrective
actionSUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
- Uniform No
- Scrubs Yes
- Business professional Yes
- Other (department approved) NoON-CALL*
*Note that employees may be required to be on-call during
emergencies (ie. DIsaster, Severe Weather Events, etc) regardless
of selection below.
- On Call* NoTRAVEL**
**Travel specifications may vary by department**
- May require travel within the Houston Metropolitan area
Yes
- May require travel outside Houston Metropolitan area NoCompany
Profile:Houston Methodist Cypress Hospital, scheduled to open in
the first quarter of 2025, will be Houston Methodist's ninth
hospital and will incorporate the most advanced technology
available from the day the doors open. With 100 beds (at our
opening; licensed for 276) and a prime location in the heart of the
rapidly growing U.S. 290 corridor, the hospital will be equipped
with technologically advanced innovations implemented during COVID,
many of them designed to make patient communication with
physicians, staff and families the very best and most effective in
any health care facility. Even though the hospital won't be fully
operational until 2025, we have several services and specialties
opening in 2024.Houston Methodist is an equal opportunity employer
inclusive of women, minorities, disabled persons and veterans.Equal
Employment OpportunityHouston Methodist is an Equal Opportunity
Employer.Equal employment opportunity is a sound and just concept
to which Houston Methodist is firmly bound. Houston Methodist will
not engage in discrimination against or harassment of any person
employed or seeking employment with Houston Methodist on the basis
of race, color, religion, sex, sexual orientation, gender identity,
national origin, age, disability, status as a protected veteran or
other characteristics protected by law. VEVRAA Federal Contractor -
priority referral Protected Veterans requested.
Keywords: Houston Methodist Cypress Hospital, Baytown , Lead Operations Administrator - Days, Other , Magnolia, Texas
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