Epic Analyst Lead - Hospital Billing
Company: CHRISTUS Health
Location: Beaumont
Posted on: October 11, 2024
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Job Description:
Description Summary: The Information Services Lead is
responsible for leading and coordinating the efforts and content
within the designated focus area. This position is the most senior
level and will require coordination and consistency across related
IS teams. Specific responsibilities include providing oversight for
applications support including Incident, Problem, Request and
Change Management. This position requires a self-starter with the
ability to work with minimal oversight. Acts as primary
representation in phases of implementation including build,
configuration, testing, go-live support, and optimization. Serves
as escalation for the focus area in the support and optimization of
team activities. Demonstrates leadership for team to consistently
provide strong, high-quality outcomes to end users and
stakeholders. Ensures team members adhere to quality standards.
Demonstrates an expert level of application understanding, and
applies expertise to help meet customer goals and outcomes and set
standards. Able to influence operational and clinical project
outcomes. Coaches team members to tackle new problems using
experimentation, including successes and failure experiences.
Inspire creative problem solving beyond standard recommendations
and practice. Applies expert level understanding of assigned
clinical/business operations, processes, and workflows; and
accurately documents, discusses, and identifies dependencies with
project team members and stakeholders. Prepares and provides clear
and organized project status reporting to all stakeholders.
Coordinates team members to gather information and prepare
organized, consistent, and accurate reporting. Escalates issues
appropriately through the chain of command. Leads process and
requirement analysis, including process mapping through current
flowcharts, documenting plans, requirements elicitation,
stakeholder analysis, and specification gathering on complex
projects. Develops business relationships with key client
administrators based on trust. Leverages relationships to gain new
project insight and new business opportunities for the Portfolio
team. Identifies potential areas of conflict or roadblocks and
works with appropriate leadership to remove or resolve. Organizes
and distributes work load to ensure deliverables meet customer
expectations; Mentor assigned Analysts; Facilitates cross training
of team members. Proactively escalates issues and/or concerns with
customer/system service expectations. Maintains knowledge of Epic
including Nova release notes, User Forum, Galaxy, and other
documentation published through the Epic User Web. Able to
independently understand, analyze, and communicate complex
integrated design and configuration. Able to independently analyze,
design, and configure the application. Ability to teach team
members complex design, configuration. Works collaboratively with
application and compliance teams to design system processes. Acts
as customer liaison, working with end-users or business contacts to
understand business needs and communicate the requirements and
timelines. Leads the focus area workgroups, providing oversight for
related processes. Manages communication between the application
teams as appropriate; facilitates application and cross-application
work sessions. Strong communicator able to adapt message from
baseline project team members to senior leadership. Independently
develops internal and external communication and articulates
project strategy ideas. Ability to coach in a positive and
constructive way to increase self-awareness in others. Demonstrates
highest ability to produce design, configuration and deliverables
for executive leadership with no superior review. Manages large
and/or sensitive projects/requests throughout the project
lifecycle. Works collaboratively with all team members to assign
tasks, provides oversight and guidance to lower-level staff.
Develop and maintain documentation, remain informed of the latest
features and functionality to enhance the focus area to gain
efficiency. Maintains expert knowledge of all technologies
applicable to specific job responsibilities. Work with Application
teams including Application Development, and Business Process
Owners to design, develop, and maintain application aspects within
prescribed policies and requirements. Pursues professional growth
and development through personal reading, seminars, workshops, and
professional affiliations to keep abreast of the trends in his/her
field of expertise. Leads and coordinates across applications for
high impact vendor changes. May be required to travel to perform
duties. May be required to work additional hours as needed during
critical problems. Proactively plans projects and tasks across
applications. Performs other duties as assigned. Requirements:
Associates or Bachelor's degree preferred with a focus in
healthcare, business, or information systems. Ability to present
complex data in meaningful method, i.e., charts, graphs Ability to
adjust to and implement change Problem Solving skills Multitasking
skills Work as a team member Proficient in Microsoft applications
including Word, Excel, and PowerPoint Excellent customer service
skills Highly effective written and verbal communication and
interpersonal skills to establish working relationships that foster
optimal quality teamwork and education Strong organizational skills
in managing multiple priorities 5-7 years of experience within
supported healthcare, business, or information systems Supervisory
experience preferred Preferred 2 years project management
experience or equivalent Requires minimal instruction on day-to-day
work and general direction on more complex tasks and projects
Develops new functionality for requests with little to no direction
and leads multidisciplinary teams throughout project Regularly
serves as mentor or knowledge resource to peers across community
May have functional supervision responsibilities of other team
members May provide input into performance reviews and corrective
actions for team members May recommend and coordinate scheduling of
work assignments, daily priorities, and directing the work of team
members Makes decisions regarding daily priorities for a work
group; provides guidance to and/or assists team members on
non-routine or escalated issues Works in a team setting, sharing
information and assisting other junior team members Possesses and
demonstrates detailed healthcare knowledge and systems expertise
Excellent project management and communication skills, both verbal
and written Able to independently coordinate and lead projects
Associated certifications on area of focus, preferred For Epic
Analysts: Certified or proficient in assigned Epic module (must be
obtained within 6 months of employment date) Certifications or
Proficiencies must stay current by maintaining new version training
Work Type: Full Time EEO is the law - click below for more
information: We endeavor to make this site accessible to any and
all users. If you would like to contact us regarding the
accessibility of our website or need assistance completing the
application process, please contact us at (844) 257-6925.
Keywords: CHRISTUS Health, Baytown , Epic Analyst Lead - Hospital Billing, Professions , Beaumont, Texas
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